Whether you seek practical content to apply immediately to your daily job or cutting edge content to build your professional competencies, NAHQ offers webinars to help take your learning to the next level in order to advance the profession. 

If you need assistance with the enrollment process, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1.800.966.9392.

Can’t attend live? All on demand webinars from 2015 to present are complimentary to NAHQ members. Access them through the Course Catalog.  

Learning Labs

Learning Labs offer practical knowledge you need now! One hour of CPHQ CE is awarded for each webinar. If you are a NAHQ member, please complete the entire purchase process at $0 in order to secure your registration. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Learning Lab.

If you haven't recently registered for a Learning Lab, it takes a few minutes to create an account and enroll in the webinar of your choice. Once you've created your account, the enrollment process will be even faster. We've created a short video that walks you through the steps of completing your enrollment successfully.

Please watch our brief video

Insights into the Future of Healthcare Quality

: Tuesday, October 17, 2017, 12:00-1:00 pm CDT 
Speakers: Moderator: Lenard Parisi, RN MA CPHQ FNAHQ, Stephanie Mercado, CAE, Deirdre McCaughey, PhD MBA, Pat Merryweather, MA, Maria Shirey, PhD MBA RN NEA-BC ANEF FACHE FAAN, Jeffrey DiLisi, MD MBA, Jodi Eisenberg, MHA CHSA CPMSM
Member: $0 
Nonmember: $0 

As the healthcare industry continues its transformation to demonstrate value, healthcare quality professionals (HQPs) are faced with new challenges and opportunities. NAHQ has assembled an expert panel to discuss how HQPs may serve as innovators, teachers, influencers, and leaders to drive better outcomes and performance within their organizations.

You will walk away with an understanding of the key forces and trends in this dynamic environment of data transparency, public reporting, value-based payments; alternative healthcare delivery models, population health management, technological advancement, and consumer engagement. You will leave the session energized and ready to navigate this new environment, chart your course for continued success as a HQP, and make an immediate impact.


How to Market Yourself as a Healthcare Quality Professional

: Wednesday, October 18, 2017, 12:00-12:30 pm CDT 
Speaker: Deborah Bulger, CPHQ 
Member: $0 
Nonmember: $0 

The competencies that healthcare quality professionals bring to work every day just might be the best kept secret in the organization! You are more than data collection and reporting. Your ability to define outcomes, predict performance and identify barriers that impede progress brings a unique perspective to strategic decision making. So, how do you promote those capabilities and secure a “seat at the table” to make sure you have a voice? Using a few proven marketing techniques, you can establish yourself as a trusted advisor and essential member of the leadership team.

Deborah Bulger, CPHQ, is the executive director of strategic programs for Change Healthcare. She is responsible for the design and integration of programs that optimize the account management strategy for a large national client base spanning a broad portfolio of products and services. As a healthcare quality professional for over 30 years, her expertise includes leadership roles in medical technology, quality management, analytics consulting, and product management and marketing in both provider and vendor organizations. Deb was co-leader of the HQ Essentials Quality Review and Accountability competencies development and currently serves as a member of the NAHQ Competencies Commission.


How to Effectively Communicate to C-Suite Executives

: Thursday, October 19, 2017, 12:30-1 pm CDT
Speaker: Cathy Duquette, PhD RN NEA-BC CPHQ FNAHQ 
Member: $0
Nonmember: $0

Getting quality face time with C-suite executives isn’t easy, so when you do get it, you want to make the most of it. In this 30 minute webinar you will learn how to effectively communicate with the C-suite to demonstrate your value and the importance of quality initiatives. The lively session will feature real world examples and impactful takeaways.

Cathy Duquette is currently Executive Vice President for Nursing Affairs for Lifespan. In this role, she is responsible for co-leading the system strategy for quality, safety and patient experience, as well as leading the organization’s efforts to implement Lean and Six Sigma across the health system. Dr. Duquette was certified as a Six Sigma Black Belt in 2014. She is an active member of NAHQ and was inducted as a NAHQ Fellow in 2013. Since 2010, she has served on the editorial board of the Journal for Healthcare Quality, currently serving as Associate Editor. She authored the leadership and management module of Q Solutions: Essential Resources for the Healthcare Quality Professional, 3rd edition (2012) and has been published in professional journals. She has served on a number of state and national task forces involving leadership development, hospital performance measurement, quality improvement, public reporting, and nursing workforce.


Big Data, Big Insight: Unlock the Power of Healthcare Analytics

Date/Time: Tuesday, November 7, 2017, 12:00-1 pm CDT 
Member: $0 
Nonmember: $89

The rapid adoption of EHR and acceleration of connected health and device have generated unprecedented volume and variety of data. Healthcare organizations are facing unique challenges and opportunities in the age of big data to maximize revenue, improve financial performance, manage population health, and improve the quality of care and patient experience. This session will present an overview of leveraging technologies and big data analytics in healthcare organizations and introduce best practices in healthcare management.

Sam King, MPH, MBA, CPHIMS, CPHQ, CHFP, FHIMSS, FHFMA, is a seasoned healthcare executive, faculty, and consultant with 30 years of experience in health IT, healthcare finance, big data analytics, artificial intelligence, and continuous quality improvement. His leadership roles included COO, CIO, VP of Analytics, Senior Director, and Director of Medical/Healthcare Informatics. He is a faculty at UC Irvine and USC Price School of Public Policy.

Currently, Sam is the Chief Information and Innovation Officer for a healthcare startup. He serves on Healthcare Financial Management Association (HFMA) National Advisory Council and President-elect of HFMA Southern California Chapter. He served on HFMA National Board of Examiners, National CHFP Exam Standard Setting Committee, and Region 11 Education Committee Chair. He served as President of Healthcare Information and Management Systems Society (HIMSS) Southern California Chapter, Chair of the HIMSS National Chapters Task Force, and on HIMSS National Davies Committee on the use of HIT and EHRs.

He received HFMA Follmer Bronze, Reeves Silver, Muncie Gold, and Founders Medal of Honor awards, as well as three Yerger Special Recognition awards. He received the 2012 HIMSS National Chapter Leader of the Year Award. Under his presidency, HIMSS Southern California chapter received HIMSS National Chapter of the Year award in 2011. He is a frequent speaker and moderator at national and professional conferences addressing health IT and healthcare finance challenges facing our society. He provides training for healthcare leaders in the US and internationally. He is an executive mentor to UC Irvine business school students.


Not a member? Join NAHQ and you’ll receive access to Learning Labs for free!

Industry Insights

Industry Insights provide you with cutting edge content you need to be prepared for what’s next! CE credit is not offered for Industry Insights. Please complete the entire purchase process at $0 in order to ensure your registration. You will receive an order confirmation upon completion. Access instructions will be sent separately prior to the Industry Insight.

Looking for Your On Demand Webinars?

Our brief video walks you through the steps of accessing the on demand versions of the Learning Labs and Industry Insights that you enrolled in. NAHQ members have unlimited access to these webinars while nonmembers can access them for one year.

View the video instructions