NAHQ Employment Opportunities

We're Hiring


Founded in 1976, the National Association for Healthcare Quality (NAHQ) is the only organization dedicated to the dynamic healthcare quality profession, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards.

NAHQ has a high performance and supportive work culture that offers best in class service to NAHQ’s constituents and to one another. Strong candidates who thrive in an innovative and optimistic workplace will find their place at NAHQ. Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating NAHQ and the position title in the subject line.

We're looking for team members to fill the following positions: 

Director, Marketing and Customer Experience

The Director of Marketing and Customer Experience will provide oversight of: customer experience; recruitment/retention; market development; marketing strategy; volunteer management; business development related to education and content licenses; and B2B/institutional sales. This critical role will develop, facilitate and manage all product initiatives to meet the needs of the organization.

ESSENTIAL FUNCTIONS

  • Oversight of overall marketing and customer experience to include Web/LMS/AMS; Membership/Certification
  • Leads and directs staff around ownership and accountability of full product life-cycle from development to implementation and renewal needs
  • Ensures that all initiatives have a developed marketing strategy, plan, and benchmarks
  • Supports Market Development and Marketing Strategy
  • Prepares and monitors project and marketing budgets
  • Works with staff on program publicity, the development of all printed and online education materials, including brochures, guides, worksheets, and flyers
  • Assists the CEO/Executive Director in the development of annual operating plans, strategic plan, committee directives, and budget for the association
  • Represents the organization in public venues as needed.

OTHER RESPONSIBILITIES

As assigned.

MINIMUM QUALIFICATION OR EXPERIENCE

Education: Bachelor’s Degree in Marketing, Business, or related field with preferably a MBA, or related area.

Experience: 5-8 years of progressive experience in a non-profit organization include managing, designing and implementing marketing strategies and initiatives, as well as customer experience analysis and initiatives, preferably in a healthcare or non-profit setting.

Supervisory experience required. Broad based experience in individual and team-oriented decision-making.

Licensure or Certification: CAE preferred.

SPECIAL SKILLS/EQUIPMENT

    • Knowledge of leadership and management principles as they relate to non-profit/ voluntary organizations
    • Strong marketing expertise
    • Knowledge of project management
    • Knowledge of customer relations/member relations management systems
    • Prepares and monitors project and marketing budgets
    • Works with staff on program publicity, the development of all printed and online education materials, including brochures, guides, worksheets, and flyers
    • Assists the CEO/Executive Director in the development of annual operating plans, strategic plan, committee directives, and budget for the association
    • Represents the organization in public venues as needed.
    • This position should demonstrate competence in some or all of the following:
      • Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
      • Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating NAHQ and the position title in the subject line.

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