The CPHQ Self Assessment exam: This exam is used to assess whether or not a candidate is prepared for the CPHQ examination. www.cphq.org
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The Healthcare Quality Handbook: A Professional Resource and Study Guide. Brown, Janet A. (2007/2008). 22nd Ed. www.jbqs.com.
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Quality Health Care: A Guide to Developing and Using Indicators. Lloyd, Robert. (2004).
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To Err is Human: Building a Safer Health System. The Institute of Medicine. (2000).Making Important Statistics Simple: Can’t Miss. Hansen, John P. (2005).
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The Certified Manager of Quality/Organizational Excellence Handbook. Westcock, Russell T. (2006). 3rd Ed.
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Facilitation at a Glance: Your Pocket Guide to Facilitation. Bens, Ingrid. (2008). 2nd Ed.
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Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications. Carey, Raymond G. (2001).
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Crossing the Quality Chasm: A New Health System for the 21st Century. Institute of Medicine. (2001).
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Preventing Medication Errors. Institute of Medicine. (2007).
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Q- Solutions (NAHQ) www.nahq.org
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The Six Sigma Way Team Fieldbook. Pande, Peter, Neuman, Robert, & Cavanagh, Roland. 2002.
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The Six Sigma Memory Jogger II. Brassard, Michael, Finn, Lynda, Ginn, Dana & Ritter, Diane. 2002.
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Understanding Patient Safety. Wachter, Robert, 2008.
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Improving Healthcare Using Toyota Lean Production Methods. Chalice, Robert, 2007.
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Risk Management Handbook for Health Care Organizations, 3 Volumes, Carroll, Roberta, editor. 2007
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The Quality Toolbox, Tague, Nancy, 2005.
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Lean Six Sigma Pocket Toolbook. George, Michael, Rowlans, David, Price, Mark & Maxey, John. 2005.
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The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning. Brassard, Michael & Ritter, Diane. 1994. www.goalqpc.com
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The Memory Jogger Plus + Featuring the Seven Management and Planning Tools. Brassard, Michael, 1996. www.goalqpc.com
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“A Dash through the Data! Using Data for Improvement”, an educational DVD on the basics of using data for QI by Sandra K. Murray, www.nahq.org
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Handbook for Improvement – 3rd Edition. www.elinc.com/eco/store
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Quality Improvement Methods for Healthcare Manual. www.hqq.co.uk/html/publications
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Sale, Diana (2005)Understanding Clinical Governance and Quality Assurance: Making it Happen. Palgrave Macmilla
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MacSherry, R and Pearce. P (2008) Clinical Governance: A Guide to Implementation for Healthcare Professionals Blackwell Publishing (2nd Edition) ISBN 978-1-4051-3920-5
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Patient Safety-Achieving a New Standard for Care: Quality Chasm Series
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The Quality Improvement Glossary 2004. Donald L. Siebels
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The Team Handbook-3rd Edition 2004
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The Lean Enterprises Memory Jogger. Richard L. Macinnes
